Hire Terms & Conditions

To be eligible to hire costumes from Snog the Frog, customers must have:

Proof of Address: Australian Residents

• Valid NSW or interstate drivers license; or
• Current utility bill & valid identification (passport, proof of age card)
• Valid mobile number & email address

Proof of Address: International Visitors

• Hotel booking confirmation
• Passport Number
• Valid mobile number & email address

Costume Hire bond options:
Credit Card & Debit Card bond:
We collect a credit card swipe with an authorizing signature at the time of hire. No charges are applied at this time, however charges will apply if items are damaged, lost, stolen or excessively dirty.

Cash Bond:
Is required when Credit Card or pre-authorized debit is unavailable. Cash bonds are $20 - $2,000.

IF A CUSTOMER CANNOT APPLY A CREDIT OR CASH BOND FOR THE HIRE, THEN THEY CANNOT HIRE FROM SNOG THE FROG.
Invoice Hire Contract:

The customer consents to all Snog the Frog terms and conditions by signing the hire contract invoice.

How do the bonds work??
Credit Card bond (we currently do not accept Amex)

• Snog the Frog will take a credit card imprint from the hire with an authorizing signature.
• The signatory of the credit card imprint will be responsible for any pending charges that are owed on any late, lost, damaged or excessively dirty costume items
• When the costume is returned to Snog the Frog we will evaluate any damage and or loss to the costume items. If there is no damage to the costume items, we will then destroy the credit card bond slip and authorizing signature.
• If damage or loss occurs to the costume pieces we will evaluate replacement/repair value using our professional costume seamstresses/designers, and prepare quotes for the customer.
• Snog the Frog will advise the hirer by either phone, email or in person the amount that will be charged to the authorizing cardholder. Once we have notified the authorised signatory, we will charge the authorized credit card effective immediately for the quoted amounts (this includes al associated fees and replacement costs).

Cash bond

• Is determined based on the value of the specific costume items, this can range from $20-2,000
• As part of the normal assessment process, we will evaluate damage and or loss. If there is no damage then we will return the cash bond in full.
• If there IS damage and or loss we will hold the cash bond & evaluate the damage value.
• If damage is less then the cash bond amount, Snog will refund the difference. If the damage is perceived to be higher than the bond amount. Snog will retain the entire cash bond.
• Once we have notified the authorised hirer, we will deduct the cash bond effective immediately for the quoted amounts (this includes al associated fees and replacement costs).
• Bonds will not be returned if late fees are outstanding.

What is the Hiring/Reserving/Booking costumes process?

• Snog the Frog will only hire or reserve a costume when a payment & a bond has been made & secured for the specified costume. Payment can be made by Cash, EFTPOS or Credit Card
• Costumes can only be booked or reserved once payments have been made.
• Reservations over the phone require a 60% non-refundable deposit.
• Once payments have been made, there are NO REFUNDS on the paid amount. Customers take full responsibility of their hire decision, the costume and its off-premises condition.
• Customers have the right to note any existing damage/stains to the costumes during the hire process. It is the responsibility of the customers to make the correct hire decision.
• Snog the Frog staff act in good faith to all customers with regards to existing damage/stain(s); therefore the onus is on the customer to notify staff prior to booking & paying for a costume.
• Refunds are only accepted when staff have made a legitimate error or mistake.
• Customers on some occassions will be asked by Snog The Frog to have their photos taken in costumes for use on the Snog The Frog website or costume catalogue, if you wish for your image to not be used on the website or in our look books, please advise the staff you do not want your photo taken or image used. If you accept the photo being taken by the staff, then you accept being published online or in the look book catalogues as per their request.

How Snog the Frog evaluates damage or loss…
Lost costume:

• Costume(s) can be vintage, hand made or purchased by Snog the Frog. If these items are lost by the customer that means we have lost a valuable asset and replacement costs can be significant.  Snog the Frog has a zero tolerance policy, once a costume piece has been confirmed lost and or stolen, charges will apply immediately to the authorized signatory.
• By signing the conditions of hire invoice form and authorizing the credit card bond the customer agrees to all charges being applied for any or all lost or stolen items.
• Once the customer has signed the hire invoice form, and has taken the costume from the Snog the Frog premises, the customer is 100% responsible for the hired items.

Damage:

• Costumes not returned in the same condition upon hiring, will see the authorised signatory liable for any costs incurred to repair or replace the damage (such as rips and stains) which may affect future hires of that costume piece.
• Snog the Frog will produce a quote for any replacement or repair costs, before charging.
• Damage (rips & stains) that affects the hire of the costume may result in the customer being charged a full replacement fee.
• At the time of hire customers have an opportunity to address existing damage or stains, if not presented these to staff, then liability may fall with the hirer.

Replacement Quotes:

• Replacement or repair quotes for costumes will be produced by Snog the Frog. We reserve the right to use our own suppliers and charge what fair & reasonable to acquire the exact items that need replacement or have been damaged.

Late fees:

• Late fees are to be charged each day a costume is not returned, as agreed by the invoice hire contract. These fees are charged daily and agreed on the invoice hire contract.
• After three late days as specified on the invoice hire contract, Snog the Frog has the right to start charging the accrued amount to the authorised credit or cash bond.
• Snog the Frog will notify the customer of any pending charges.
• Snog the Frog will also limit the customers financial liability, after 12 business days without any returned costumes, Snog the Frog will cease chasing and charge the customer for the full replacement of the costumes and the late fee period. Failure to comply may result in criminal and or credit records being applied to the authorized signatory.

Police Reports & Debt Collection

• Non compliance from customers in relation to late fees and or costume items not being returned, will require Snog the Frog to recoup associated costs via two avenues.
• When we cannot contact the customer; or cannot recoup the associated fee’s and replacement costume costs, the matter will be passed to the NSW POLICE. Items will be considered stolen, which may result in criminal charges.
• Customer details will also be passed onto an approved debt collection agency. When a customer defaults on fee payments or replacements costs of costumes, the customer assumes liability for all associated costs and fees; these are: late fees, costume replacements costs and all associated costs that are incurred during the recovery process of all outstanding debts and or costume items. The failure to comply may lead to a bad credit rating.
• To avoid such actions the customers has the right to resolve matters directly with Snog the Frog

Contact our Manager at Snog the Frog if further clarification of the terms & conditions are required.